customer support specialist – JB-342
Provide technical support to the company’s customers through phone and digital channels (chat / email / ticketing system).
Handle technical issues, operate systems, guide users, and deliver professional and courteous solutions while
meeting service goals and response time SLAs.
meeting service goals and response time SLAs.
Responsibilities:
• Provide phone and digital support to company customers
• Diagnose and resolve technical issues at various levels
• Guide and train users on systems and services
• Document support requests in CRM / Helpdesk systems
• Collaborate with internal teams to resolve complex issues
• Comply with service procedures, quality standards, and response times
דרישות התפקיד
• Strong technological orientation and ability to learn quickly
• Proficiency in a computerized environment and Microsoft Office applications – mandatory
• High verbal and written communication skills in Hebrew
• High service awareness, patience, and excellent interpersonal skills
• Ability to work independently and as part of a team
• 24/7 on-call rotation among team members
• Willingness to work on-call shifts during weekdays
היקף המשרה:
מלאה
מיקום המשרה:
רעננה
להגשת קורות חיים: